I am an IT Support Technician with experience providing practical, people-focused technical support across a range of business environments.
Before moving into IT full time, I built a successful career in the automotive industry, where I also provided backup IT support for approximately three years. This involved troubleshooting hardware and software problems, supporting business systems and helping colleagues communicate technical issues to external IT teams. That experience confirmed that technology and problem-solving were the areas in which I wanted to build my career.
In my current role, I support end users with day-to-day technical issues, diagnose hardware and software faults, assist with Microsoft 365, configure devices and help maintain the systems and services that businesses rely on. I enjoy speaking directly with users, understanding the problem they are experiencing and finding a clear, practical solution.
My background has given me a strong combination of technical ability, customer service experience and commercial awareness. I am comfortable working under pressure, communicating with people at different levels and taking ownership of issues through to resolution.
I am focused on continuing to expand my technical experience across Microsoft 365, networking, cloud services and cybersecurity while delivering reliable, straightforward support to clients.